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Overview

Customize your Team Inbox experience with personal preferences, appearance settings, and account configurations.

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Profile Settings

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Basic Information

1

Update Profile

Profile Information
━━━━━━━━━━━━━━━━━━━━

Name: [Sarah Johnson]
Email: [sarah@company.com] (read-only)
Job Title: [Customer Support Lead]
Department: [Support]
Phone: [+1 234 567 8900]

Bio:
[Customer support specialist with 5+ years
experience in SaaS support.]

[Save Changes]
2

Profile Picture

Avatar
━━━━━━━━━━━━━━━━━━━━
[Current avatar displayed]

[Upload New] [Remove] [Use Gravatar]

Supported: JPG, PNG (max 2MB)
Recommended: 400x400px
3

Contact Preferences

How team members can reach you:

☑ Email (sarah@company.com)
☑ Team chat
☑ WhatsApp (+1 234 567 8900)
☐ Slack (@sarah.johnson)

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Appearance

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Theme Settings

  • Color Theme
  • Density
  • Conversation View
Theme
━━━━━━━━━━━━━━━━━━━━

⦿ Light
○ Dark
○ Auto (match system)

Accent Color:
⦿ WhatsApp Green
○ Blue
○ Purple
○ Custom: [#25D366]

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Layout Customization

Layout Preferences
━━━━━━━━━━━━━━━━━━━━

Conversation List Width:
[━━━━━━●━━━━] 35%

Sidebar Position:
⦿ Right
○ Left

Default View:
⦿ Conversation view
○ Contact view
○ Analytics dashboard

Show on Startup:
⦿ My conversations
○ All conversations
○ Unassigned queue

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Language & Region

  • Language
  • Date & Time
  • Number Format
Interface Language
━━━━━━━━━━━━━━━━━━━━

⦿ English
○ Spanish
○ French
○ German
○ Portuguese
○ Hindi
○ Arabic

[More languages...]

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Working Hours

Set your availability schedule: 
Work Schedule
━━━━━━━━━━━━━━━━━━━━━━━━

Monday - Friday
├─ Start: [9:00 AM ▾]
└─ End: [6:00 PM ▾]

Saturday
├─ ☐ Working day
└─ Hours: [Not set]

Sunday
├─ ☐ Working day
└─ Hours: [Not set]

Breaks:
├─ Lunch: 12:00 PM - 1:00 PM
└─ [+ Add break]

Timezone: America/New_York

Effects:
☑ Auto-set status to "Away" outside hours
☑ Disable notifications outside hours
☑ Show working hours on profile

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Keyboard Shortcuts

Customize keyboard shortcuts:
  • Default Shortcuts
  • Custom Shortcuts
  • Shortcuts Help
ActionShortcutCustomizable
Send messageCtrl+Enter✓
SearchCtrl+K✓
New conversationN✓
Assign conversationA✓
Close conversationC✓
Quick replies/✗
Emoji picker:✗
Mark as readR✓
Star conversationS✓
Toggle sidebarCtrl+B✓
Next conversation↓ or J✓
Previous conversation↑ or K✓

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Privacy & Security

Change Password
━━━━━━━━━━━━━━━━━━━━

Current Password: [••••••••]
New Password: [••••••••]
Confirm Password: [••••••••]

Password Strength: ████████░░ Strong

[Update Password]

─────────────────────

Two-Factor Authentication
━━━━━━━━━━━━━━━━━━━━━━━━━

Status: ✓ Enabled

Method: Authenticator App
Last used: 2 hours ago

Recovery Codes: 5 remaining
[View Codes] [Regenerate]

[Disable 2FA]

Active Sessions
━━━━━━━━━━━━━━━━━━━━

● This device (Chrome on macOS)
  Location: New York, US
  Last active: Now
  [Current Session]

○ Mobile App (iOS)
  Location: New York, US
  Last active: 15 minutes ago
  [Sign Out]

○ Chrome on Windows
  Location: New York, US
  Last active: 2 days ago
  [Sign Out]

[Sign Out All Other Sessions]

Privacy
━━━━━━━━━━━━━━━━━━━━

Profile Visibility:
⦿ Team members only
○ Everyone in organization
○ Custom...

Show:
☑ Online status
☑ Last active time
☐ Email address
☑ Working hours

Activity Tracking:
☑ Log my activity for analytics
☐ Include in leaderboards
☑ Show typing indicator

Export My Data
━━━━━━━━━━━━━━━━━━━━

Download a copy of your data:

Include:
☑ Profile information
☑ Conversations I handled
☑ Messages I sent
☑ Notes I created
☑ Activity logs

Format: ⦿ JSON ○ CSV

[Request Export]

Previous exports:
• Nov 25, 2025 (2.3 MB) [Download]
• Oct 1, 2025 (1.8 MB) [Download]

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Quick Replies

Manage your personal quick reply templates:
  • My Templates
  • Create Template
Quick Reply Templates
━━━━━━━━━━━━━━━━━━━━━━━━

[+ New Template]

Greeting (3)
├─ /hello - Standard greeting
├─ /hi - Casual greeting
└─ /morning - Good morning message

Common Responses (5)
├─ /thanks - Thank you message
├─ /sorry - Apology message
└─ ...

Personal (2)
├─ /ooo - Out of office message
└─ /break - On break message

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Auto-Responses

Configure automatic away messages: 
Auto-Response Settings
━━━━━━━━━━━━━━━━━━━━━━━━

☑ Enable auto-responses

When I'm:
☑ Offline
☑ Away
☑ On break
☐ Busy

Response Message:
[Thank you for your message! I'm currently away
and will get back to you as soon as possible.

For urgent matters, please contact our support
team at support@company.com]

Send after: [5 ▾] minutes of inactivity

Exceptions:
☑ Don't send to VIP customers
☑ Don't send during working hours
☐ Don't send to specific tags: [Select tags...]

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Email Signature

Customize your email notification signature: 
Email Signature
━━━━━━━━━━━━━━━━━━━━━━━━

[Sarah Johnson
Customer Support Lead
Company Name

📧 sarah@company.com
📱 +1 234 567 8900
🌐 company.com

Book a call: calendly.com/sarah]

Include in:
☑ New conversation emails
☑ Reply notification emails
☐ Digest emails

[Preview] [Save]

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Integrations

Connect your personal tools:

Calendar

Sync with Google Calendar or Outlook

Slack

Get notifications in Slack DMs

Zapier

Automate personal workflows

Browser Extension

Quick access from browser
Connected Apps
━━━━━━━━━━━━━━━━━━━━━━━━

✓ Google Calendar
  Syncing work schedule
  [Disconnect]

✓ Slack
  Personal notifications to @sarah
  [Configure]

[+ Connect New App]

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Advanced Settings

Performance Settings
━━━━━━━━━━━━━━━━━━━━

☑ Enable hardware acceleration
☑ Preload next conversation
☑ Cache media locally

Conversation Load:
⦿ Load 50 recent messages
○ Load 100 recent messages
○ Load all messages

Image Quality:
⦿ Auto
○ High (slower loading)
○ Low (faster loading)

Beta Features
━━━━━━━━━━━━━━━━━━━━

⚠️ These features are experimental

☑ AI-powered message suggestions
☐ Voice message transcription
☑ Smart reply recommendations
☐ Real-time translation
☐ Sentiment analysis indicators

[Learn More] [Send Feedback]

Developer Settings
━━━━━━━━━━━━━━━━━━━━

☑ Show debug information
☐ Enable console logging
☐ Show API requests

Personal API Token:
[••••••••••••••••••••] [Reveal] [Regenerate]

Webhooks:
POST https://yourapp.com/webhook
Events: message.received, conversation.assigned

[Webhook Documentation]

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Import/Export Settings

Transfer your preferences: 
Settings Backup
━━━━━━━━━━━━━━━━━━━━

Export Settings:
☑ Appearance & theme
☑ Keyboard shortcuts
☑ Quick reply templates
☑ Notification preferences
☑ Working hours
☐ Auto-responses

[Export Settings] (JSON file)

─────────────────────

Import Settings:
[Choose file...] or drag and drop

⚠️ This will overwrite current settings

[Import]

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Account Management

Account Details
━━━━━━━━━━━━━━━━━━━━

User ID: usr_abc123xyz
Account Created: Jan 15, 2024
Last Login: Nov 29, 2025 9:23 AM
Total Conversations: 1,247
Resolution Rate: 94%

Subscription: Enterprise Plan
Role: Agent
Permissions: Standard user permissions

My Statistics (Last 30 Days)
━━━━━━━━━━━━━━━━━━━━━━━━━━━

Conversations Handled: 234
Messages Sent: 1,892
Avg Response Time: 3.2 minutes
CSAT Score: 4.7/5
Active Hours: 152 hours

[View Detailed Report]
Deleting your account is permanent and cannot be undone.
Delete Account
━━━━━━━━━━━━━━━━━━━━

Before you go:
• Export your data
• Reassign your conversations
• Update team members

This will:
✗ Delete your profile
✗ Remove you from all conversations
✗ Cancel your assignments
○ Keep conversation history (anonymized)

Type your password to confirm:
[Password...]

[Cancel] [Delete My Account]

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Reset Settings

Return to default configuration: 
Reset Settings
━━━━━━━━━━━━━━━━━━━━

Reset to defaults:

○ Appearance only
○ Notifications only
○ All preferences
⦿ Custom selection:
   ☑ Theme and layout
   ☐ Keyboard shortcuts
   ☑ Quick replies
   ☐ Notification settings

⚠️ This cannot be undone

[Cancel] [Reset Selected]

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Next Steps

Inbox Overview

Learn to navigate the inbox

Notifications

Configure notification preferences

Team Collaboration

Work with your team

Security Settings

Advanced security options (admin)