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General Questions

WhatsApp Team Inbox is an open-source, self-hosted solution for managing WhatsApp Business conversations with your team. It’s a DIY alternative to expensive SaaS products like Intercom or Zendesk.Key benefits:
  • Own your data
  • Lower monthly costs (20−150/monthvs20-150/month vs 300+/month)
  • Full customization
  • No vendor lock-in
WhatsApp Business App:
  • Single user only
  • Mobile app
  • Free
  • Limited features
WhatsApp Team Inbox:
  • Multiple team members
  • Web-based
  • Self-hosted (infrastructure costs)
  • Advanced features (assignment, analytics, integrations)
Basic setup: 1-2 hours with our guides (no coding required)Requirements:
  • Ability to follow step-by-step instructions
  • Access to cloud hosting (Railway, Render, AWS)
  • WhatsApp Business API account
Optional: Developer for custom features
Small team (500 conversations/month): 20−30/month∗∗Mediumteam(2,000conversations):∗∗20-30/month **Medium team (2,000 conversations):** 120-150/month Large team (10,000 conversations): $450-500/monthCosts include:
  • Server hosting
  • Database
  • Email service
  • WhatsApp conversation fees
Detailed cost breakdown →
Yes! We provide migration guides for:
  • Exporting customer data
  • Importing to Team Inbox
  • Switching WhatsApp integration
Migration guide →

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Technical Questions

Minimum (small team):
  • Server: 1 vCPU, 2GB RAM
  • Database: PostgreSQL 14+
  • Node.js 18+
Recommended (medium team):
  • Server: 2 vCPU, 4GB RAM
  • Database: PostgreSQL with 8GB storage
  • Redis for caching
Full requirements →
Recommended for beginners:
  • Railway (easiest, $15-30/month)
  • Render (simple, $7-25/month)
For larger teams:
  • AWS (scalable, $50-200/month)
  • DigitalOcean (predictable, $18-42/month)
  • Your own server
Deployment guide →
Yes! Security features include:
  • ✓ End-to-end encryption for WhatsApp messages
  • ✓ AES-256 database encryption
  • ✓ TLS 1.3 for all connections
  • ✓ SOC 2, HIPAA, GDPR compliance options
  • ✓ Regular security updates
  • ✓ You control the infrastructure
Security settings →
Absolutely! It’s open-source:
  • Modify UI/UX
  • Add custom features
  • Integrate with any system
  • White-label for clients
  • No licensing restrictions (MIT license)
Free support:
  • Documentation (comprehensive)
  • GitHub issues
  • Community forums
Paid support: Contact us for:
  • Priority support
  • Custom development
  • Managed hosting

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WhatsApp-Specific Questions

Yes. The standard WhatsApp Business App only supports a single user. You need WhatsApp Business API for multi-agent access.How to get API access:
  1. Create Meta Business Account
  2. Apply for WhatsApp Business API
  3. Get business verified
  4. Register phone number
WhatsApp setup guide →
WhatsApp charges per conversation (not per message):User-initiated: 0.0085−0.0158perconversation∗∗Business−initiated:∗∗0.0085-0.0158 per conversation **Business-initiated:** 0.0110-0.0300 per conversation1 conversation = 24-hour windowFree conversations:
  • When customer messages you first
  • If you respond within 24 hours
WhatsApp pricing details →
Yes! Customers can initiate conversations by:
  • Scanning QR code
  • Clicking wa.me link
  • Messaging your WhatsApp number directly
  • From Facebook/Instagram (with integration)
Customer-initiated messages are FREE for 24 hours!
Templates are pre-approved messages for business-initiated conversations. Required when:
  • You message customer first
  • 24 hours since customer’s last message
Examples:
  • Order confirmations
  • Shipping updates
  • Appointment reminders
Approval takes 1-24 hours.Template guide →
Messaging tier system:
  • Tier 1: 1,000 business-initiated conversations/day
  • Tier 2: 10,000/day (auto-upgrade with good quality)
  • Tier 3: 100,000/day
  • Tier 4: Unlimited
Quality matters:
  • Maintain >50% reply rate
  • Keep spam reports <1%
  • High quality = higher limits

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Pricing & Billing

The software is free and open-source, but you pay for:
  • Infrastructure (servers, database)
  • WhatsApp conversation fees
  • Optional services (email, monitoring)
Free tiers available:
  • Database: Supabase (500 MB)
  • Email: SendGrid (100/day)
  • Monitoring: Uptime Robot (50 monitors)
Estimated minimum: $15-25/month for small team
Built-in cost tracking:
  • WhatsApp conversation counter
  • Infrastructure dashboard
  • Cost projection tools
External tools:
  • AWS Cost Explorer
  • Cloud provider billing dashboards
  • Custom analytics
Cost monitoring →
Yes! Optimization tips:
  • Respond within 24h (avoid paid messages)
  • Right-size infrastructure
  • Use free tier services
  • Archive old data
  • Optimize database queries
Typical savings: 30-60%Optimization guide →

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Feature Questions

Yes! Features include:
  • Unlimited team members
  • Conversation assignment
  • Load balancing
  • Internal notes and chat
  • Team analytics
Team management →
Yes! Fully supports:
  • Images (JPG, PNG, GIF)
  • Videos (MP4)
  • Documents (PDF, DOC, XLS, etc.)
  • Audio messages
  • Voice notes
Files are stored securely and can be downloaded.
Yes! Integration options:
  • Pre-built: Salesforce, HubSpot, Pipedrive
  • API: Custom integrations
  • Zapier: 5000+ apps
  • Webhooks: Real-time events
Integrations →
Yes! Analytics include:
  • Response times
  • Resolution rates
  • Customer satisfaction (CSAT)
  • Team performance
  • Conversation volume
  • Custom reports
Monitoring →
Yes! Two options:
  • Mobile web: Responsive design
  • PWA: Install as app on phone
Full feature parity with desktop.

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