System Monitoring

System Health Dashboard
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Status: ✓ All Systems Operational

Uptime: 99.98% (Last 30 days)
Response Time: 245ms avg
Active Users: 12/15
Active Conversations: 47

Quick Metrics (Last Hour):
├─ Messages Received: 234
├─ Messages Sent: 198
├─ Avg Response Time: 3.2 min
└─ Error Rate: 0.02%

[View Detailed Metrics] [Download Report]

API Response Times
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Endpoint                 P50    P95    P99
/api/conversations      120ms  280ms  450ms ✓
/api/messages           95ms   210ms  380ms ✓
/api/contacts           85ms   180ms  320ms ✓
/webhooks/whatsapp      180ms  420ms  890ms ⚠️

⚠️ Webhook processing above target (P99 >500ms)

[View Detailed Breakdown] [Set Alert]

Resource Utilization
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

CPU Usage:        ████████░░ 42% ✓
Memory Usage:     ██████████ 68% ⚠️
Disk Usage:       ████░░░░░░ 23% ✓
Network I/O:      ███░░░░░░░ 15% ✓

Database:
├─ Connections:   45/100 ✓
├─ Query Time:    85ms avg ✓
└─ Slow Queries:  12/hour ⚠️

Redis Cache:
├─ Hit Rate:      94% ✓
├─ Memory:        1.2 GB/2 GB ✓
└─ Evictions:     0/min ✓

Recommendations:
⚡ Memory usage high - consider scaling
⚡ Optimize slow database queries

Uptime Status
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Current Status: ✓ Operational

Last 24 Hours:    100.00% uptime
Last 7 Days:      99.95% uptime  
Last 30 Days:     99.98% uptime

Incidents (Last 30 Days):
• Nov 15, 2025 - 5 min outage
  Cause: Database maintenance
  Impact: Limited

• Nov 3, 2025 - 12 min degraded
  Cause: High traffic spike
  Impact: Slow responses

SLA Target: 99.9%
Current: 99.98% ✓ Above target

[View Incident History] [Status Page]

Alert Rules
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Critical Alerts:
☑ System down (check every 1 min)
☑ Error rate >5% (5 min window)
☑ Database connection failed
☑ Webhook delivery failing >80%

Warning Alerts:
☑ Response time >1s (P95, 15 min window)
☑ CPU usage >80% (sustained 10 min)
☑ Memory usage >85%
☑ Disk usage >90%

Notification Channels:
☑ Email: ops@company.com
☑ Slack: #alerts
☑ PagerDuty: On-call team (critical only)
☑ SMS: +1234567890 (critical only)

[Add Alert Rule] [Test Alerts]

Alert History
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Today:
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
10:23 AM - ⚠️ WARNING Resolved
   High memory usage (87%)
   Duration: 12 minutes
   Action: Auto-scaled instance
   
9:45 AM - 🔴 CRITICAL Resolved
   WhatsApp webhook timeout
   Duration: 3 minutes
   Action: Restarted webhook processor

Yesterday:
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
No alerts

[View All] [Export]

Log Management
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Log Levels:
☑ Error    (Always logged)
☑ Warning  (Always logged)
☑ Info     (Logged in production)
☐ Debug    (Development only)
☐ Trace    (Development only)

Log Aggregation:
Service: [Datadog ▾]
Retention: [30 days ▾]
Index: team-inbox-production

Recent Errors (Last Hour):
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
10:45 AM - WhatsAppAPIError
   Message: Rate limit exceeded
   Count: 3 occurrences
   [View Stack Trace]

10:23 AM - DatabaseConnectionError
   Message: Connection timeout
   Count: 1 occurrence
   [View Stack Trace]

[Search Logs] [Download]

Conversation Analytics
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Last 7 Days:

Volume:
Total Conversations: 1,247
├─ New: 423
├─ Ongoing: 389
├─ Resolved: 435
└─ Avg per day: 178

Response Times:
First Response: 3.2 min avg (↓ 12%)
Resolution Time: 45 min avg (↓ 8%)

Quality:
CSAT Score: 4.7/5 (↑ 0.2)
Response Rate: 98.5%
SLA Compliance: 94%

Peak Hours:
Busiest: 2-4 PM EST (45 conversations/hour)
Slowest: 6-8 AM EST (8 conversations/hour)

[Detailed Report] [Export Data]

Team Metrics
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Active Agents: 12
Total Conversations Handled: 1,247
Avg per Agent: 104

Top Performers:
1. Sarah Johnson   145 conversations, 2.1 min avg
2. Alice Brown     128 conversations, 2.8 min avg
3. John Smith      119 conversations, 3.1 min avg

Team Efficiency:
Productivity: 87% (time in conversations)
Concurrent Handling: 6.5 avg
Multitasking Score: 82/100

Areas for Improvement:
⚠️ 3 agents below 4.5 CSAT - training needed
⚡ High reassignment rate (12%) - review routing

WhatsApp Business API
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Status: ✓ Operational

API Performance:
Send Success Rate: 99.2%
Delivery Rate: 98.7%
Avg Send Time: 1.2s

Webhook Status:
Messages Received: 234/hour
Processing Time: 180ms avg
Failed Deliveries: 0

Rate Limits:
Messages: 450/1000 per second
API Calls: 2,100/5,000 per hour

Quota Usage:
Conversations this month: 3,247
Estimated cost: $89.45

[View WhatsApp Logs] [Meta Business Suite →]

Email Service (SendGrid)
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Status: ✓ Operational

Delivery Stats (Last 24h):
Sent: 1,289 emails
Delivered: 1,267 (98.3%)
Bounced: 15 (1.2%)
Spam Reports: 2 (0.2%)
Opens: 847 (66.8%)

Reputation Score: 98/100 ✓

Quota:
Used: 1,289/50,000 (2.6%)
Reset: In 29 days

[View SendGrid Dashboard →]

Database Performance
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Connection Pool:
Active: 45
Idle: 15
Max: 100
Wait Time: 0ms ✓

Query Performance:
Avg Query Time: 85ms
Slow Queries (>1s): 12/hour
Deadlocks: 0
Cache Hit Rate: 94%

Top Slow Queries:
1. SELECT * FROM conversations WHERE... (1.2s)
   Executions: 45/hour
   [Optimize] [View Execution Plan]

2. UPDATE messages SET status... (950ms)
   Executions: 23/hour
   [Optimize]

Database Size:
Total: 12.3 GB
Growth: +180 MB/day
Estimated full: In 245 days

[Run VACUUM] [View Query Stats]

Custom Dashboard: Support Operations
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Widgets:
┌──────────────┬──────────────┬──────────────┐
│ Active Conv  │ Waiting Time │  Agent Load  │
│     47       │   2.3 min    │  ████████░░  │
└──────────────┴──────────────┴──────────────┘
┌──────────────────────────────────────────────┐
│        Conversation Volume (24h)             │
│                                              │
│   📊 [Line chart showing hourly volume]      │
│                                              │
└──────────────────────────────────────────────┘
┌────────────────────┬─────────────────────────┐
│  Top Issues Today  │  Team Availability      │
│  1. Billing (23)   │  🟢 Available: 8        │
│  2. Technical (19) │  🟡 Busy: 3             │
│  3. Shipping (15)  │  🔴 Offline: 4          │
└────────────────────┴─────────────────────────┘

[Edit Dashboard] [Share] [Export]

Automated Reports
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Daily Report:
📧 Email to: ops@company.com
⏰ Time: 9:00 AM EST
📊 Includes: Yesterday's metrics, alerts, top issues
✓ Enabled

Weekly Report:
📧 Email to: management@company.com
⏰ Time: Monday 9:00 AM EST
📊 Includes: Week summary, team performance, trends
✓ Enabled

Monthly Report:
📧 Email to: executives@company.com  
⏰ Time: 1st of month, 9:00 AM EST
📊 Includes: Full analytics, cost analysis, insights
✓ Enabled

[Configure Reports] [Send Test]

Incident Tracking
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Open Incidents: 0
Resolved (Last 30 Days): 2

Recent Incidents:
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
INC-0045 - Nov 15, 2025
   Type: Planned Maintenance
   Duration: 5 minutes
   Impact: Limited service availability
   Status: Resolved
   [View Post-Mortem]

INC-0044 - Nov 3, 2025
   Type: Performance Degradation
   Duration: 12 minutes
   Impact: Slow response times
   Root Cause: Traffic spike + inefficient query
   Status: Resolved
   [View Post-Mortem]

MTTR (Mean Time To Resolve): 8.5 minutes
MTBF (Mean Time Between Failures): 12 days

[Create Incident] [View All]