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Overview

Support customers in their preferred language with interface translations, language detection, and language-based routing.

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Features

Interface Translation

UI in 15+ languages

Auto-Detection

Detect customer language automatically

Language Routing

Route to language-fluent agents

Real-Time Translation

Coming soon: Auto-translate messages

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Supported Languages

Interface Languages:
  • English
  • Spanish
  • French
  • German
  • Portuguese
  • Italian
  • Dutch
  • Hindi
  • Arabic
  • Chinese (Simplified)
  • Japanese
  • Korean
  • And more…

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Language-Based Routing

Route conversations to agents who speak the customer’s language: 
{
  "language_routing": {
    "enabled": true,
    "detect_from": "message_content",
    "mappings": {
      "es": "Spanish Team",
      "fr": "French Team",
      "en": "General Support"
    }
  }
}

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Best Practices

  • Tag team members with language skills
  • Set up language-specific teams
  • Use native speakers when possible
  • Enable fallback to English for rare languages