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Overview

Multi-channel notifications ensure you never miss important customer messages, even when the inbox isn’t open.

Desktop

Browser notifications

Mobile

Push to phone

Email

Email alerts

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Notification Channels

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Desktop Notifications

New Message from John Smith

"Hello, I need help with my order #12345"

[View] [Dismiss]

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Mobile Push

Install PWA for mobile notifications:
  1. Visit inbox on mobile
  2. Add to home screen
  3. Grant notification permission
  4. Receive push alerts

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Email Notifications

Configure email preferences:
  • Real-time alerts
  • Daily digest
  • Weekly summary
Configure Notifications →

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Smart Notifications

  • Quiet Hours: Auto-mute outside work hours
  • Do Not Disturb: Temporary silence
  • Priority: Urgent messages override DND
  • Batching: Group multiple notifications

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Best Practices

Set Boundaries

Use quiet hours for work-life balance

Prioritize

Different alerts for different urgency levels