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Support Channels

Documentation

Start here: Comprehensive guides for all featuresBrowse docs

GitHub Issues

Report bugs or request featuresOpen an issue

Community Forums

Ask questions and share tipsJoin discussions

Email Support

Direct support (response within 24-48 hours)support@reachbox.in

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Free Support

  • Documentation
  • GitHub
  • Community
Comprehensive guides:
  • Getting started
  • Deployment
  • Features
  • Troubleshooting
  • API reference
Search: Use search bar to find specific topicsDocumentation home →
For businesses requiring guaranteed response times and dedicated support:

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Priority Support

$99/month
  • Email support
  • 24-hour response time
  • Configuration assistance
  • Best practices guidance
Contact sales →

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Enterprise Support

$499/month
  • Everything in Priority
  • Video call support
  • Custom development
  • Migration assistance
  • Dedicated account manager
Contact sales →

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Services

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Migration Service

Starting at $299
  • Export data from current platform
  • Import to Team Inbox
  • Configure integrations
  • Team training

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Custom Development

Hourly rates
  • Custom features
  • Integrations
  • White-labeling
  • Performance optimization

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Managed Hosting

Starting at $199/month
  • We handle infrastructure
  • Automatic updates
  • Monitoring and alerts
  • Backups and security
Request a quote →

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Before Contacting Support

Help us help you faster:
1

Check Documentation

Search docs for your question - most issues are covered
2

Search GitHub Issues

Your question may already be answered
3

Gather Information

When reporting issues, include:
  • Error messages (full text)
  • Steps to reproduce
  • Environment (OS, Node version, hosting)
  • Logs (if applicable)

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Response Times

ChannelFreePriorityEnterprise
DocumentationInstantInstantInstant
GitHub Issues2-5 days1-2 daysSame day
Email2-3 days24 hours4 hours
Video call-By appointmentWithin 24h

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Contact Information

Email: support@reachbox.in GitHub: github.com/shadowpint/whatsapp-team-inbox-ui Website: your-website.com Business hours: Monday-Friday, 9 AM - 6 PM EST
Emergency support: Enterprise customers only

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Feature Requests

Have an idea? We’d love to hear it!
  1. Check existing feature requests on GitHub
  2. Open new feature request with details
  3. Community votes on features
  4. Most requested features prioritized
Submit feature request →

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Security Issues

Found a security vulnerability? DO NOT create a public GitHub issue. Email: security@reachbox.in We’ll respond within 24 hours and work with you on a fix.