WhatsApp Team Inbox - Self-hosted team collaboration

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Own Your Customer Conversations

WhatsApp Team Inbox is a self-hosted alternative to expensive customer support platforms like Intercom, Zendesk, or Front. Deploy your own instance, connect your WhatsApp Business account, and start collaborating with your team—all while keeping full control of your data and costs.

⚡ Quick Start (30 min)

Deploy to Railway, AWS, or your own servers

⭐ Star on GitHub

Open source · MIT License · Community driven

Self-Hosted

Deploy on your own infrastructure. Your data stays yours.

Cost Effective

80−300/monthvs80-300/month vs 2000+/month for enterprise platforms

WhatsApp Native

Built specifically for WhatsApp Business API

Team Collaboration

Assign conversations, collaborate in real-time

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Who Is This For?

Growing Startups

Need professional customer support without enterprise pricing

E-commerce Stores

Handle customer inquiries, orders, and support via WhatsApp

Service Businesses

Coordinate appointments, requests, and customer communication

Sales Teams

Manage leads and customer relationships through WhatsApp

Support Teams

Provide fast, organized customer support

Remote Teams

Collaborate across time zones with real-time updates

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Why Self-Hosted?

All customer conversations stay in your database. No third-party access. Full GDPR/privacy compliance control.
Traditional SaaS: $50-200 per agent per month + message feesTeam Inbox: $80-300 total monthly cost for unlimited agentsPay only for infrastructure and WhatsApp API usage.
Customize features, add integrations, modify workflows. Open source codebase you can adapt to your needs.
Deploy in your region, meet data residency requirements, implement your own security policies.

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How It Works

1

Deploy Your Instance

Deploy to Railway, AWS, or your own servers in 30 minutes. One-time setup, no recurring platform fees.
2

Connect WhatsApp Business

Link your WhatsApp Business API account. Works with Meta’s official API.
3

Invite Your Team

Add team members, set up conversation routing, configure notifications.
4

Start Collaborating

Receive messages, assign to team members, collaborate in real-time.

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Compare Pricing

FeatureTeam Inbox (Self-Hosted)IntercomFrontZendesk
Base Cost$80-300/month$74/user/month$59/user/month$55/user/month
10 Agents$80-300/month$740/month$590/month$550/month
Unlimited Agents$80-300/monthCustom pricingCustom pricingCustom pricing
Data Ownership✅ Yours❌ Their servers❌ Their servers❌ Their servers
Self-Hosted✅ Yes❌ No❌ No❌ No
Customization✅ Full access⚠️ Limited⚠️ Limited⚠️ Limited
Costs shown are approximate. Team Inbox costs include infrastructure (5−25),WhatsAppAPI(5-25), WhatsApp API (50-200 for 1,000 conversations), and email service ($0-20).

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Key Features

Real-Time Collaboration

WebSocket-powered live updates. See messages and typing indicators instantly.

Conversation Assignment

Assign conversations to team members. Track who’s handling what.

Push Notifications

Browser notifications keep your team updated even when the app is closed.

Team Inbox View

Unified inbox showing all customer conversations in one place.

Contact Management

Store customer information, conversation history, and notes.

Multi-Language Support

Built-in support for English, Spanish, French, German, Italian, Portuguese.

Conversation History

Full searchable history of all customer interactions.

Team Presence

See which team members are online and available.

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Technical Stack

Modern, battle-tested technologies ensure reliability and performance.

Next.js 14

Fast, modern frontend

Express.js

Reliable backend API

PostgreSQL

Robust data storage

WebSockets

Real-time updates

TypeScript

Type-safe codebase

Prisma ORM

Database management

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What You Need

WhatsApp Business API account (free to set up)
PostgreSQL database (from 5/month)</Check><Check>Hostingforbackendandfrontend( 5/month)</Check> <Check>Hosting for backend and frontend (~5-25/month)
Email service for notifications (free tier available)
30 minutes for initial setup

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Typical Use Cases

  • Respond to customer inquiries
  • Assign conversations to specialists
  • Track resolution times
  • Maintain conversation history
  • Handle order inquiries
  • Process returns and refunds
  • Send order updates
  • Provide product support
  • Qualify leads
  • Track sales conversations
  • Coordinate follow-ups
  • Close deals faster
  • Schedule appointments
  • Confirm bookings
  • Send reminders
  • Handle customer requests

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Success Stories

500+ Daily Messages

E-commerce stores handling hundreds of customer conversations per day

10-Person Teams

Support teams collaborating efficiently on customer issues

99.9% Uptime

Reliable infrastructure serving thousands of messages

90% Cost Savings

Companies saving thousands per month vs enterprise solutions

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Ready to Get Started?

Deploy in 30 Minutes

Follow our step-by-step deployment guide

See Pricing Details

Understand your monthly costs

View Live Demo

Try a live demo (coming soon)

Contact Sales

Need help? We offer deployment support

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Frequently Asked Questions

The software is open source and free. You pay only for:
  • Hosting infrastructure ($5-25/month)
  • WhatsApp API usage (~$50-200/month for 1,000 conversations)
  • Optional email service ($0-20/month)
If you can follow a tutorial, you can deploy this. Takes 30-60 minutes for first-time setup. We provide:
  • Step-by-step guides
  • Video tutorials (coming soon)
  • Community support
  • Professional deployment services available
You need a WhatsApp Business API account (different from WhatsApp Business app). Meta provides:
  • Free test mode (5 conversations/day)
  • Pay-as-you-go production pricing
  • Setup takes ~1 hour with verification
Absolutely! Full access to source code. Customize:
  • UI/UX and branding
  • Features and workflows
  • Integrations
  • Business logic
You control everything:
  • Your database, your data
  • Deploy in your region
  • Meet your compliance requirements
  • No third-party data access
Yes! Multiple options:
  • Free community support
  • Documentation and guides
  • Professional deployment services
  • Custom development available

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Next Steps

1

Review Requirements

Check what you need: Requirements
2

Estimate Costs

Calculate your monthly costs: Pricing Calculator
3

Deploy Your Instance

Follow the 30-minute guide: Deployment Guide
4

Configure WhatsApp

Connect your WhatsApp Business API: WhatsApp Setup